Service agreements
Information on creating, managing, and understanding service agreements effectively.
By Neha1 author34 articles
- Accept a service agreementSteps on how to accept a service agreement.
- Upload a document on a service agreementSteps on how to upload a document on a service agreement.
- Apply VAT to a service agreementSteps on how to apply VAT to a service agreement.
- View service agreement intermission detailsGuidance on how to view the details of an intermission on a service agreement.
- Rate change on service agreementWho you need to contact if the rate on the service agreement has changed.
LA/Clients
Articles designed to support local authorities and clients in managing services effectively.
- Bulk intermissions importHow to have bulk intermissions imported onto a service agreement.
- Amend a rate lineSteps on how to amend a rate line.
- Removal of a rate typeExplanation on what to do if you need to remove a rate type so it doesn't appear when creating new service agreements.
- Cancel an ended service agreementIn this article we guide you on how to cancel an ended service agreement.
- Amend an individual's name on a service agreementExplanation on what to do if you need to change an individual's name on a service agreement.
- Intermission change order cancellationExplanation on how an intermission change order can be a amended.
- Pending implementation status on a change orderExplanation on what the pending implementation status means on a change order.
- Amend a custom codeSteps on how to have a custom code amended.
- Negative rate line amendmentsExplanation on what to do if you need to change a rate line to a negative value.
- Change the responsible organisation typeSteps on how to change the responsible organisation type on a service agreement.
- Add or amend a cost code breakdownExplanation on what to do if you need to add or amend a cost code breakdown.
- Update a cost codeSteps on how to add or un-display the cost code from a client account and amend the cost code on a service agreement.
- Add or remove an approver on a service agreementExplanation on what to do if you need to add or remove an approver on a service agreement.
- Add, amend or remove an intermissionSteps on how to add, amend or remove an intermission.
- Change order stages explainedExplanation of the change order stages.
- Add a rate lineSteps on how to add a rate line on a service agreement.
- Restrictions to change ordersExplanation of the restrictions to change orders.
- Reopen a service agreementSteps on how to reopen or re-activate a service agreement.
- Update a subjective codeSteps on how to add or un-display the subjective code from a client account.
- Amend the start or end date on a service agreementSteps on how to amend the start or end date on a service agreement.
- Update the external field on a service agreementExplanation on what to do if you need to update the external field on a service agreement.
- Cancel an active service agreementSteps on how to cancel an active service agreement.
- Cancel a pending acceptance service agreementSteps on how to cancel a service agreement in the pending acceptance stage.
- Update a client's location on a service agreementExplanation on how to update a client's location on a service agreement.
- Amend the Care First IDSteps on how to amend the Care First ID.
- Cost calculator and scheduled receiptsExplanation on what the cost calculator and scheduled receipts are and steps on how to use it to raise service receipts.
- Service agreement AACC change logExplanation of the purpose of the service agreement AACC change log and where it's located.
- Cost recovery service agreements with negative valuesExplanation on how to create and manage cost recovery service agreements with negative rate values.
- Record and report on joint funded packagesHow split cost or joint funded packages can be recorded on service agreements.