The responsible organisation type needs to be allocated to the correct organisation in order for the payments to be allocated to the right area.
In order to amend the responsible organisation type on a service agreement, follow these simple steps:
Click the Search button on the top right of the page and enter the service agreement number.
Click into the service agreement, then click on the blue headed Service Agreement section.
Scroll down to the Editable Fields section, then select your Responsible Organisation Type.
Click Save on the top left corner.