When you need to amend a start or end date, you can do it by creating a change order.
To do this, follow these simple steps:
Click the Search button, then search for the service agreement (SA) number.
Click the green Actions button, then click New Change Order.
Under Change Order Type, select Change Date, then click Next.
Input the new start date or the end date and service end date.
Click Save.
Amend the length of a service agreement
If you’re extending the length of a service agreement by moving the end date further into the future, or moving the start date into the past, the system doesn’t automatically create service receipts to fill the gap.
If this occurs, please raise a new case online, including the following information:
Service agreement number.
The new change order number.
The weekly or daily unit total to be added to any adjustment.