Before you cancel
To cancel an ended service agreement, you need to ensure that there you’re not listing invoiced service receipts.
You can check this following these simple steps.
Using the Search button, search the service agreement number.
Scroll down to the Payments section, then check the status.
Approved | You can’t un-submit and cancel these, we have to do this for you.
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Invoiced or Invoicing | You can’t cancel these, meaning you can’t cancel the service agreement. |
Cancel a service agreement
Once you’re happy that you have the right service receipt statuses, you can cancel your service agreement.
⚠️Warning: Once you cancel a service agreement, you can’t reinstate it.
When you're happy to proceed, follow these simple steps.
Click the green Actions button, then click New Change Order.
Select either Change Date or Re-open service agreement, whichever is applicable.
Click Next, then clear the Service End Date and the End Date.
Click Save, then add a comment.
Click Submit, then click the green Actions button.
Click Cancel, then add a comment.
Click Save.
📌Note: If you don’t have the Cancel button, please raise a new case online and reference the title of this article.