If you need to include VAT on a service agreement, follow these simple steps:
Click the magnifying glass on the top right, and search for the service agreement number.
Click the green Actions button, then click Modify VAT.
Clear the VAT Exempt checkbox, then click Accept.
Click Next.
📌Note: Depending on your service template, you may not be able to apply VAT.
Re-run service receipts
If your service receipts need to be re-run to include VAT, please use our Access Digital Assistant to get support.
Please have the following details ready:
Service agreement number.
Service receipt numbers.
Date the VAT is applicable from.