An intermission is a period during a service agreement when there’s a pause in service. This may be for a break or a needed gap. During this time, you can’t raise service receipts.
Intermissions block receipt creation for overlapping dates, and they must be removed or adjusted by the commissioning body to allow receipt creation.
You can view the reason and timescale of the intermission following these simple steps:
Using the magnifying glass, search for the service agreement number.
Under Intermissions, select the relevant intermission.
Once the end date set against the intermission passes, you’ll be able to raise new service receipts.
However, if an intermission overlaps with any dates in a week-ending period, the system will block receipt creation for that week until the intermission is lifted.