When you need to amend a rate line, you can do it by creating a change order.
To do this, follow these simple steps:
Click the Search button, then search for the service agreement number.
Click the green Actions button, then click New Change Order.
Under Change Order Type, select Rates, then click Next.
On the applicable rate line, select Update Rate.
Enter the cost or estimated weekly units, then add a comment.
Click Save.
Past amendments
If you’ve amended rate lines in the past, we’ll need to manually adjust any service receipts affected by this change. Please raise a new case online and reference the title of this article, including the following information:
Service agreement number.
The new change order number.
The rate line adjustment details.