Change orders are usually created to change the service agreement date or a rate line. When you have a change order in pending implementation status, you’re not able to raise a further change order, or make changes to any service receipts. Before adding a new change order, ensure that all adjusted receipts are invoiced and the current change order has reached the Completed status.
You need to ensure that all affected service receipts are in invoiced status before you can move a change order to completed status. If a change order is applied, service receipts related to the affected period will be adjusted accordingly. These adjustments ensure that the receipts reflect the updated terms or conditions.
Once service receipts are adjusted and approved, they follow the standard payment timeline, ensuring payments are processed without unnecessary delays. Pending end dates on change orders cannot be modified if the change order’s status is not Completed. This restriction ensures the integrity of the change order process.
Additionally, if you are trying to end a service agreement using a change order, a receipt in the Invoicing status can block this action. You must wait until the receipt is fully processed and marked as Invoiced before proceeding.