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Client user access roles

Explanation of the client access roles and the permissions associated.

Written by Neha Joshi

Client users on the system will have different access levels. These are explained below:

Role

Access

Client Administrators

These users have the highest level of system access and can view items on the following tabs:

  • Accreditations.

  • Enrolments.

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Invoices.

  • SRM.

  • Reports.

  • Admin.

  • Help.

These users are able to action the following:

  • Approve acceditations and enrolments.

  • Create requirements.

  • Accept offers.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • See service receipts.

  • Send messages via the SRM tab.

  • Create custom reports.

  • Add new users.

Client Executives

These users can view items on the following tabs:

  • Accreditations.

  • Enrolments.

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Invoices.

  • Reports.

  • Admin.

  • Help.

They are able to action the following:

  • Create requirements.

  • Accept offers.

  • See service receipts.

  • Send messages via the SRM tab.

  • Create custom reports.

They aren't able to action the following:

  • Approve acceditations and enrolments.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • Add new users.

Client Finance

These users can view items on the following tabs:

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Reports.

  • Admin.

  • Help.

They are able to action the following:

  • Create requirements.

  • Accept offers.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • See service receipts.

They aren't able to action the following:

  • Approve acceditations and enrolments.

  • Send messages via the SRM tab.

  • Add new users.

Client Manager

These users can view items on the following tabs:

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Reports.

  • Admin.

  • Help.

They are able to action the following:

  • Create requirements.

  • Accept offers.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • See service receipts.

They aren't able to action the following:

  • Approve acceditations and enrolments.

  • Send messages via the SRM tab.

  • Add new users.

Client User

These users can view items on the following tabs:

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Reports.

  • Admin.

  • Help.

They are able to action the following:

  • Create requirements.

  • Accept offers.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • See service receipts.

They aren't able to action the following:

  • Approve acceditations and enrolments.

  • Send messages via the SRM tab.

  • Add new users.

πŸ“ŒNote: Approving service receipts is dependent on if you've be configured to be an approver. No user role has permission to do this automatically.

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