We're pleased to announce the 9.24 release of SProc, bringing you several new developments and enhancements.
Patient-Clinical Admin messaging system
A comprehensive new messaging platform enabling secure communication between patients and clinical staff through the Patient Portal and CMS interface.
Key features
Messages navigation area
New dedicated Messages section in Patient Portal navigation, providing patients with a clear entry point to their messaging functionality between My Referrals and Sign Out in the main menu.
Messages list view
Comprehensive message thread overview with read and unread indicators and filtering.
Message thread view
Individual conversation display with attachment support.
Reply functionality
Patients can respond to clinical staff messages with text and file attachments.
Email notifications
Automatic email alerts when new messages are received.
QR code upload and attachment
Clinical Admins can now upload and attach QR code images to patient messages, both for individual patients and bulk messaging. This enhancement allows healthcare providers to share QR codes for appointments, patient portal access, and other healthcare-related resources, making it easier for patients to access important information quickly using their mobile devices.
Anonymous messaging
Option for clinical staff to send messages using organisation name.
Bulk patient messaging
Send messages to multiple patients simultaneously.
Message permissions
We have introduced more granular permission controls for the Patient Profile messages functionality. System administrators can now configure specific permission, View, Add, Edit, Delete, for clinical admins accessing patient messaging features.
This enhancement provides better security control and allows organisations to tailor messaging permissions based on user roles and responsibilities. The new Patient Profile Messages permission set can be configured through the existing user role management system in CMS.
This can be done so on request by your access success team.
Panel letters functionality
Enhanced letter generation capabilities for panel records.
Key features
Client letter generation from panels
Users can now create professional correspondence directly from panel records using panel-specific templates. The new letter generation wizard includes patient consent validation and full workflow integration.
Panel letters cross-system access
Panel letters now appear across all patient letter views, providing enhanced visibility and ensuring panel correspondence is accessible from patient profiles, main letter lists, and panel records with consistent audit trails.
Like the current letter functionality, a template must be existing in order for the letter generation action to be available.
Users must have access to create/edit permission for Panels in order to create a letter.
API infrastructure and data access
New REST API endpoints providing programmatic access to core SProc data.
Requirements | Complete raw data access to requirements information. |
Offers | Comprehensive offers data exposure for external analysis. |
Service agreements | Full service agreement data access via REST endpoints. |
Service receipts | Complete service receipts data for external systems. |
Suppliers | Comprehensive supplier and provider data access. |
Company locations | Geographic company location data for business intelligence |
In addition to access to these APIs, we have strengthened our system's API infrastructure by implementing comprehensive security frameworks and authentication systems.
This enhancement includes improved API gateway routing, advanced encryption protocols, and robust access controls that ensure secure data communication. These behind-the-scenes improvements provide a more reliable and secure foundation for all system interactions, supporting better performance and enhanced data protection for your organisation.
To find out more about API integration possibilities, please get in touch with the Access Success Team.
Emergency planning RAG rating system
Introduced a new patient risk rating system to help care teams prioritise patients during emergencies. Each patient can now be assigned a risk rating of Red: highest priority, Amber: medium priority, or Green: lowest priority.
This rating appears in the patient banner and can be used to filter and sort patient lists, helping care teams focus on the most vulnerable patients first during system outages or other emergency situations. The system includes full audit logging to track all changes and supports custom reporting capabilities
When the label is clicked, users with permission to edit patient information are able to assign a RAG rating.
Reporting enhancements and data visibility
Improved reporting capabilities with new data sources and enhanced field availability.
Key features
AACC supplier name
The AACC Excel report now displays supplier names alongside supplier IDs in the AACC102CarePackage tab.
Custom reporting
Service Agreement Rates end date - New calculated End Date field added to Service Agreement Rates data source in custom reports. This enhancement is reporting-only and does not modify any existing front-end displays or other system areas.
Assessment custom reports
New Assessments data source with proper assessment form linking. Users can generate custom reports that can access assessments separately from assessment forms, with both assessment IDs and assessment form IDs available on both data sources.
Patient messages custom report
Patient messages data available in custom reports.
Visible assessment ID display
You can now easily identify and reference specific assessments with the new visible assessment ID feature. Assessment IDs are now displayed prominently on assessment detail pages, in assessment lists, and on assessment forms, making it much easier to communicate about specific assessments with colleagues, track progress, and create reports.
Assessment ID visibility.
Assessment ID visible on assessment list.
Customer self-serve configuration
Authorised users can now add and manage visibility for key system configuration areas without needing to contact Access support.
Destinations.
Questions.
Structure.
Requirement Justification.
Locations.
This allows for faster implementation of configuration changes and greater self-sufficiency.
Users are authorised by internal access users by the following steps:
Click Company, then click Administrator User permissions.
Turn on Allow Company Config and User Role Management on the user.
This permission enablement must be requested via the Access success team
Server-Side Countdown Clock
Offer countdown timers now use server time instead of client-side device time as the authoritative time source.
This ensures all suppliers see consistent and accurate countdown displays regardless of their local device time settings, time zones, or daylight saving changes, eliminating confusion and ensuring fair bidding deadlines for all transport suppliers.
Defect fixes
Reference IDs | Features | Description |
1343240 | Change order creation | Fixed an issue where users were unable to create change orders on service agreements when Service Receipts were left in a Pending Approval status after a previous change order process.
The system now properly handles the status transitions when re-opening service agreements, ensuring that subsequent change orders can be created successfully. |
1429029 | Supplier registration - postcode recognition | We've enhanced the supplier registration process to handle postcodes that may not be immediately recognised in our validation system. Suppliers can now continue with registration even if their postcode isn't found in the initial lookup, ensuring that all legitimate businesses can complete the registration process successfully. |
1553997 | Referral form document management | Fixed inability to rename referral form documents. |
1767494 | Anomaly detection - patient lookup | Resolved an issue where patient records were incorrectly flagged as No record Found in the anomalies system when the patients were actually present in SystmOne.
This fix ensures that patient lookup results are now accurately reflected in the anomalies reporting. |