In some cases, the local authority, after reviewing your service receipt, will reject what you have submitted. In this case, you will need to re-submit the service receipt. There will be a comment or reason left by the local authority as to why the service receipt has been rejected.
View your rejected service receipts
Select the Payments tab.
Select Pending Actions and click Rejected.
You will now be able to view a list of all rejected service receipts.
View comments
Select the Payments tab.
Select Pending Actions and click Rejected.
You will now be able to view a list of all rejected service receipts.
Select the relevant service receipt by using the magnifying glass.
Locate the Transactions section on the right-hand side of the page.
Click the Transaction Activity button.
Review the comments left by the Client.
Re-submit a service receipt
Navigate to the service receipt you need to amend.
Click Actions, then click Edit. This will allow you to amend any details.
Click Finish to complete the process.
To submit the service receipt, click Actions, then click Re-submit.