If your enrolment has failed review and you need to change an answer to a question, you'll need to follow a two step process to be able to amend your answers.
Firstly you'll need to amend the enrolment by reupload any documents that have failed the review, and then secondly withdraw your enrolment in order to be able to amend the answers.
📌Note: If your enrolment has previously been approved, it won't be possible to edit the answers given. You will need to cancel the existing one and create a new enrolment.
Amend the enrolment
To amend your enrolment, follow these simple steps along side our video guide:
Locate the enrolment you wish to amend.
At the top of the page, click Actions.
Click Re-upload Docs/Edit Service Categories & Re-submit.
Reupload any documents that failed the review.
Click Finish to Submit.
Your enrolment is now in Awaiting Outcome status and you are now be able to withdraw the enrolment. Follow these simple steps:
Click Actions at the top of the page.
Click Withdraw.
Your enrolment is now in Draft status. You can now amend your answers to the questions where necessary.
Once you've successfully amended your answers, the next step is to resubmit the updated enrolment for review. Click Finish to save your changes, then click the green Actions button at the top of the page and select Submit. Your updates will be sent for review before final approval by the Local Authority.
Addressing Local Authority Comments
Sometimes, the Local Authority may provide feedback or failure comments on your enrolment. If such comments are unclear, it is recommended that you directly contact the Local Authority for clarification, as the support team may not have the context to interpret specific failure notes. This ensures a quicker resolution to any issues.