You can create a new enrolment if there's an accreditation to enrol against. However, you do not need to wait for the accreditation review to be completed before submitting your enrolment.
⚠️Important: Only one enrolment can be created for each unique location. Attempting to create multiple enrolments for the same address will result in rejection.
To create a new enrolment, follow these simple steps along with our video guide:
Click the Onboarding tab, then click New Enrolment in the colourful banner.
View a list of your accreditations with the magnifying glass.
Select the accreditation you need to link to the enrolment by clicking the green arrow.
Click Next, then click the magnifying glass.
Select your provider location, then click Next.
Answer all questions and upload the required documents.
Under the Service Category section, click Find more items.
Select the relevant service categories.
Click Add, then click Done.
Where applicable, fill in the bank details.
Click Next, then click Submit.
Your enrolment is then sent to us for review and consideration. Please be aware that you'll receive an update or decision regarding your enrolment within five business days.
Once your enrolment has been accepted by us, the status will change to Pending Approval, which indicates that your enrolment has passed the internal checks and is now pending final approval from the relevant local authority or ICB. You will receive a notification, such as an email, from the council once your enrolment is fully approved. After approval, there may be a waiting period before opportunities become available, as this depends on the commissioning activity of the local authority or ICB.
Delayed or pending enrolments
If your enrolment has been pending for an extended period, follow these steps:
Check for Submission Errors:
Ensure that all required documents have been uploaded correctly and that the enrolment has been submitted using the Actions button.
Contact the Relevant Authority:
Identify the local authority responsible for your enrolment and reach out to them for a status update. Raise the Issue with the Local Authority.
Find your enrolment
To locate your enrolment number, follow these simple steps:
Within the Onboarding tab, select Enrolments.
Click on the All option to view all of your enrolments, if there are more than one.
Choose the enrolment you require.
If you are searching for a specific enrolment, use the Search button and enter the EN ID number to quickly locate it.
If you cannot find your enrolment number, ensure that your organisation is enrolled with the relevant commissioning body. Only enrolments associated with your organisation will appear in the list.