An enrolment is the process of registering your service location against an accreditation so you can be approved to deliver services.
You can create a new enrolment as soon as you have an accreditation to enrol against. You don’t need to wait for the accreditation review to finish before submitting.
⚠️Important: Create only one enrolment per unique location. If you submit multiple enrolments for the same address, we will reject them.
To create a new enrolment, follow these simple steps and refer to our video guide for support:
Click the Onboarding tab, then click New Enrolment in the colourful banner.
View a list of your accreditations with the magnifying glass.
Select the accreditation you need to link to the enrolment by clicking the green arrow.
Click Next, then click the magnifying glass.
Select your provider location, then click Next.
Answer all questions and upload the required documents.
Under the Service Category section, click Find more items.
Select the relevant service categories.
Click Add, then click Done.
Where applicable, fill in the bank details.
Click Next, then click Submit.
We review your enrolment once you submit it and provide an update or decision within five business days.
After we accept your enrolment, the status will change to Pending Approval. This means it has passed our internal checks and now awaits final approval from the relevant local authority or ICB. The council will notify you, usually by email, once they fully approve your enrolment. After approval, you may need to wait before opportunities become available, depending on the commissioning activity of the local authority or ICB.
Delayed or pending enrolments
If your enrolment has been pending for a long time, take the following steps:
Check for submission errors:
Make sure you upload all required documents correctly and submit the enrolment using the Actions button.Contact the relevant authority:
Find the local authority responsible for your enrolment and contact them directly to request a status update.
Find your enrolment
To locate your enrolment number, follow these simple steps:
Within the Onboarding tab, select Enrolments.
Click on the All option to view all of your enrolments, if there are more than one.
Choose the enrolment you require.
To find a specific enrolment, use the Search function and enter the EN ID number to locate it quickly.
If you can't find your enrolment number, make sure your organisation is enrolled with the relevant commissioning body. Only enrolments linked to your organisation will appear in the list.