To meet local authority requirements and strengthen data security, you will now have the ability to enable Two-Factor Authentication (2FA).
2FA adds an extra layer of protection by requiring more than just a password to access systems, thereby helping to prevent unauthorised access and safeguard sensitive patient information. This step ensures compliance and reinforces our shared commitment to data privacy and trust.
Enable two-factor authentication
Once you have had your 2FA access amended by the support team. You can then enable two-factor authentication from your profile, by following these simple steps:
Click on the Admin tab and then click on My Profile.
Click on Enable Two-Factor Auth.
Follow the on-screen instructions as shown below, to complete the setup process.
Enter your six-digit generated code from the authenticator app, and enter this code in the box labeled Two Factor Auth App Code.
Click Enable Two-Factor Authentication and you’ll be shown a set of recovery codes.
⚠️Important: Save these codes in a secure location to serve you as your backup access if you ever lose access to your authenticator app. Each code can only be used once, and without either the authenticator or these codes, you may be permanently locked out of your account.
Click Finish to complete the setup.
Reset two-factor authentication
If you or another staff member have a new mobile device, changed your phone number, lost or replaced your mobile device, or are unable to use your authenticator app, you have your two-factor authentication (2FA) reset and reconfigured on your device. This reset can only be performed by internal users with the highest permission level - Supplier Administrator.
⚠️Important: To prevent loss of access to SProc, it’s essential that more than one user is assigned this administrator role. This ensures, if one admin is locked out, another can manage access.
Administrators will need to follow these simple steps to reset 2FA:
Click on the Admin tab and then click on Users.
Click the blue magnifying glass next to the user who requires two-factor authentication to be reset.
Click the Actions button and select Reset Two-Factor Authentication.
The user will need to login as they would normally and they will be taken to the set up page, to set up their 2FA again.
No administrator available to reset 2FA
If no administrator is available, due to absence or if you are the sole user on the account, please contact the adam Access support team by calling the local rate number - 01223 261838. They will create a support case on your behalf and send you a Microsoft forms link via email, which you’ll need to complete.
⚠️Important: Incomplete or incorrect information may delay or prevent your request from being processed.
Disable two-factor authentication
We are unable to disable two-factor authentication (2FA) if the Council or ICB you’re enrolled with has mandated its use for all providers.
If 2FA is not mandatory, you may request to have it disabled by calling us on the local rate number 01223 261838. They will create a support case on your behalf and send you a Microsoft forms link via email, which you’ll need to complete.