To enhance your support experience, we've introduced the Access Digital Assistant, which is designed to provide quick, seamless assistance whenever you need it.
Our dedicated Support Team remains available for more complex or technical issues.
Benefits of the Digital Assistant
Instant Assistance: Quickly find answers to common tasks within your software.
Convenient Access: Open knowledge articles directly from your software, saving you time.
24/7 Availability: Get help anytime, day or night.
Use the Access Digital Assistant
To use the Access Digital Assistant, follow these simple steps:
Log into Adam SProc, click the Digital Assistant icon
.Click Ask a question and type in your query. The Digital Assistant will search the knowledge base to return a suitable answer.
Review the answer, then confirm if the answer has answered your question or if you need more help.
Raise a support case
For instant answers to your questions, ask our Access Digital Assistant. If it doesn't have what you need, or a live agent isn't available, it can raise an automatic case to our support team for you.
Log into Adam SProc, click the Access Digital Assistant icon
.Click Ask a question.
The first step to getting help is to type in your question and let the Access Digital Assistant search our knowledge base for the best answer.
Type talk to a person if you need further assistance, and the Digital Assistant will put you through to a live support agent if one is available.
If a live agent isn't available, the option to raise an automatic case will be given.