Clawback error
If a clawback occurred in error and it needs to be reversed, please raise a new case online and reference the title of this article.
Please include the following information:
Service agreement number.
Reason for clawback reversal.
Service receipts affected by unnecessary clawback.
Clawback overpayment
If you've had overpayments that you need to clawback, please raise a new case online and reference the title of this article.
Please include the following information:
Service agreement or service receipt number.
Reason for clawback.
Effective date for clawback.