Clawback error
If a clawback occurred in error and it needs to be reversed, please use our Access Digital Assistant to get support.
Please have the following details ready:
Service agreement number.
Reason for clawback reversal.
Service receipts affected by unnecessary clawback.
Clawback overpayment
If you've had overpayments that you need to clawback, please use our Access Digital Assistant to get support.
Please have the following details ready:
Service agreement or service receipt number.
Reason for clawback.
Effective date for clawback.