Skip to main content

Client user access roles

Explanation of the client access roles and the permissions associated.

L
Written by Lauren Camish

Client users on the system will have different access levels. These are explained below:

Role

Access

Client Administrators

These users have the highest level of system access and can view items on the following tabs:

  • Accreditations.

  • Enrolments.

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Invoices.

  • SRM.

  • Reports.

  • Admin.

  • Help.

These users are able to action the following:

  • Approve acceditations and enrolments.

  • Create requirements.

  • Accept offers.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • See service receipts.

  • Send messages via the SRM tab.

  • Create custom reports.

  • Add new users.

Client Executives

These users can view items on the following tabs:

  • Accreditations.

  • Enrolments.

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Invoices.

  • Reports.

  • Admin.

  • Help.

They are able to action the following:

  • Create requirements.

  • Accept offers.

  • See service receipts.

  • Send messages via the SRM tab.

  • Create custom reports.

They aren't able to action the following:

  • Approve acceditations and enrolments.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • Add new users.

Client Finance

These users can view items on the following tabs:

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Reports.

  • Admin.

  • Help.

They are able to action the following:

  • Create requirements.

  • Accept offers.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • See service receipts.

They aren't able to action the following:

  • Approve acceditations and enrolments.

  • Send messages via the SRM tab.

  • Add new users.

Client Manager

These users can view items on the following tabs:

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Reports.

  • Admin.

  • Help.

They are able to action the following:

  • Create requirements.

  • Accept offers.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • See service receipts.

They aren't able to action the following:

  • Approve acceditations and enrolments.

  • Send messages via the SRM tab.

  • Add new users.

Client User

These users can view items on the following tabs:

  • Requirements.

  • Offers.

  • Service Agreements.

  • Service Receipts.

  • Reports.

  • Admin.

  • Help.

They are able to action the following:

  • Create requirements.

  • Accept offers.

  • Approve service agreements.

  • Adjust service agreements via change order.

  • See service receipts.

They aren't able to action the following:

  • Approve acceditations and enrolments.

  • Send messages via the SRM tab.

  • Add new users.

📌Note: Approving service receipts is dependent on if you've be configured to be an approver. No user role has permission to do this automatically.

Did this answer your question?